Dear Dr Naqvi,
When Dr Aquilina retired and sold his Dental Practice to you, I had wanted to select a Dentist with a practice closer to my home. However, before I had time to do this, I was called in for my regular dental check up. I went with some reluctance and a high degree of trepidation, but primarily with the intention of arranging for a change of Dentist.
However, to my pleasant surprise, shortly after I arrived at the Clinic, I saw this calm, peaceful, confident and professionally dressed lady emerging from the treatment room with a welcoming smile and greeting me by name. I felt welcome, but cautious, mainly because I wanted to assess her skills as a Dentist.
When I was invited to the treatment room, my usual fear started to build up and my heart was pounding. Shortly after I sat in the chair, my physiology changed completely. I saw modern, state of the art equipment. I found a Dentist who was using the equipment with such skill, dexterity and sensitivity as if the equipment is an extension of her arm. I saw the dental assistant, Maria, in her supportive role, paying special attention to the sterility of the equipment. I felt comfortable and at ease.
Over a period of time, I realized that the administrative section of the office is fully computerized. No longer do I have to pay the dentist and then submit claim forms to my insurance company. When I am in the Dental chair, I can see on a screen, the X-rays of all the teeth in both my upper and lower jaws. This screen is used to explain the condition of my teeth and gums and to provide information on the required treatment. The layout of the clinic has also been modified into an open, bright and inviting place.
Dr Naqvi, you have an excellent chair side presence and you place great emphasis on the comfort of patients. You have the ability to be totally immersed on the treatment you are rendering while communicating both verbally and non-verbally with the patient to get appropriate feedback.
You have been able to attract an outstanding Dental Hygienist, Stefka, whose chair side personality blends extremely well with yours and who compliments the services you render in the treatment room. Your secretary, Chelise, keeps the entire Dental Clinic working cohesively as a single unit. Undoubtedly, the Orion Dental Clinic has provided me with excellent and pain free dental service and I now look forward to my dental appointments.
Dr Naqvi, I want to thank you and your entire staff for this high quality dental service in which patients are given personalized attention, and I very strongly recommend the Orion Dental Clinic to all my relatives, friends and anyone who appreciate quality dental work.
Yours truly,
Narindra Dat
