I wasn’t looking forward to looking for a new dentist

January 7, 2020 Posted by Admin

Dear Fahimay,

Just a short note to say how pleased I am with you as my “new” dentist.

When Paul retired, I wasn’t sure what to expect. As a long-time patient (more than 20 years), I had concerns. You and Paul are as different as night and day, and I was very comfortable with him. I wasn’t looking forward to looking for a new dentist so, when Paul sold his practice to you, I decided to stay on, at least in the short term. In the car business, I think you would call the last few months a “test drive.”

A couple of teeth cleanings and three replaced fillings later, you’ve made it clear that my decision to stay was a good one. You’ve updated the office and dental technology quite nicely and have a great chairside presence, something that’s important when you’re dealing with devout dental cowards like me. I’ll never enjoy the needles and drills, but figure you make it as good as it gets. It’s been a pleasant surprise to find that my new dentist is not only a polished professional, but that she also has a good sense of humor and gentle touch.

I want to wish you every success. Should any of Paul’s former patients be wavering about staying versus moving on, please feel free to show them this note. I’m planning on being a patient for many years to come.

Warm regards,
Dick Clarke

Orion Dental

4.7

Based on 43 reviews

review us on

Creole_ Mixx50

17:02 20 Oct 22

I am not a fan of dentists however Orion Dental changed my thinking. The staffs are absolutely delightful, patient and caring.The secretary Marieta is fabulous, always ready, willing and able to assist with any questions and comcerns you may have.Dr Naqvi is an absolute sweetheart! Very patient compassionate and knowledgeable. I would recommend Orion Dental if anyone is looking for an all staff women dental office 🙂

J D

17:12 22 Aug 22

Great experience overall. Dental hygienist got my teeth detailed cleansed with minimal discomfort. Did not felt rushed. Dr.Naqvi is very skilled and knowledgeable.

Evette Bennet

18:04 09 Jul 22

The overall experience was great. Staffs they were all warm and friendly. I even felt like I could fall asleep while having my teeth cleaned and that wasn't all i did. Thanks to the team...great job...My second visit....also a wonderful experience

Cristina Gotidoc

19:01 29 Jun 22

This place was a blessing for me. I was suffering from infected root canal done from years ago in another country. It got so bad and I was starting to feel the pressure on my face already. I called and spoke with receptionist ate Marieta who was super nice she squeezed me in within an hour. When I got there I didn’t know what to expect , I met Dr. Naqvi and I told her my concerns. She ordered xray and when she saw the result she prescribed me meds right away and explained what was going on. I just felt right then that she will get me the best treatment. And she did! After few visits and few pokes (which she Always asked me if I would like) my root canal is re treated and it’s now healed . She explained every step to me and set my expectation on the treatment.she’s very gentle , very detailed and most of all you can feel she really cares. I ended up replacing my bridge with her too and again with amazing results. They billed exactly what ate Marieta tells me ( thank you ate!) and that was very nice so I knew how to prepare because I was also working on budget on my crowns . I love Dr. Naqvi . Thank you Orion scarborough.

Mir Sohail Ali

14:14 23 Jun 22

I’ve been going to Orion dental for treatment for about 4+ years now. They have performed a full range of dental services for me from regular cleanings to complex root canal treatment and the results have always been excellent. The people there are both professional and friendly.

E MA

14:43 07 Jun 22

Orion Dental is a great dental office! The Dr's and staff are very professional and accommodating to my needs. I was nervous and was having a anxiety attack, and they helped me feel comfortable and my anxiety went away. The office makes you feel like family from once you enter till you exit.When you walk in you are greeted with smiles not only from the staff but also the beautiful fish. The office is very clean and sanitary, and no need to question sanitization protocol. I've been to a few dental offices and Orion Dental is that hidden gem.

Mo Ar

15:51 26 May 22

Emergency Wisdom tooth extraction went well. Friendly staff and amazing service.

Jenna Hawkins

20:05 22 Apr 22

Dr Naqvi is an incredibly knowledgeable dentist; I unfortunately was experiencing tooth pain and her office was able to fit me in for an appointment (the same day) and she did X-rays. She filled a deep cavity on the spot. Because of how close to the nerve the cavity was, the tooth was still causing me pain. A few weeks later, they again fit me in for an examination and then did a root canal the very next day. For the root canal, Dr Naqvi listened to my concerns and busy life and did not rush into it. Dr Naqvi examined the tooth/area to confirm that performing a root canal would actually solve my pain. She is incredibly patient, empathetic, and truly cares about her patients. As someone who is not a fan of visiting any dentist, Dr Naqvi is amazing and I know I am in good hands when I’m under her care. I can not recommend her enough. I drove over 1.5 hours to get a root canal so she could be the one performing it. If you’re looking for an incredible dentist, don’t hesitate to be a patient of Dr. Naqvi!

I'm a human

07:06 03 Apr 22

You should be careful if you are looking for a dental clinic and have taken the reviews in your account to choose this clinic. There is a risk that these comments are false. You should ask someone about this clinic if possible, or go there and see for yourself first, that would be better.

April Lim (ApeReal)

17:21 24 Nov 21

I have nothing but love and appreciation to Dr. Naqvi and her Orion Dental Scarborough team. Ate Marrieta from the reception has been very accommodating since day 1 in my almost 1 year of going to them. Every service I had was superb from routine cleaning to my complex dental appointments. I appreciate that they provide full range of dental services, were honest enough to lay down what I need and have always respected my time. I am currently in the process of getting dental implants but have to undergo bone surgery and orthodontic treatment (and probably a few more steps before the actual implant). Nonetheless, I am at ease with Dr. Naqvi’s expertise, it really helped that she made sure I am involved all through out, listened to all my worries and is informative in a way that I can easily understand. The entire team were professional and have done a really good job with making my experience comfortable.

Yasseer Dhoomun

20:44 19 Nov 21

Highly recommended. Besides the excellent and professional facilities that they have, the staffs are very friendly and always do their best to accommodate all your needs.

Debbie Goslin

22:07 18 Nov 21

Lovely kind people! Truly a great place to go.

Sky Rose

16:59 17 Nov 21

Iv had really bad dentist before, but this one was absolutely amazing, like they did the job that was needed on my teeth but also made sure I didn't feel a thing with Gass and numbing combination. By far the best dental care iv ever received, I'm actually looking forward to seeing them again n,n

clint carvalho

21:38 27 Oct 21

Orion Dental is an awesome place to get your Dental work done, they accept insurance and their staff is friendly and professional. Highly Recommended!

Harshes Dodia

20:10 23 Oct 21

Great clinic and best employees. Highly recommend to visit this place.

Doug Alley

10:25 23 Oct 21

I’ve been going to Orion dental for treatment for well over 10 years. They have performed the full range of dental services for me from regular cleanings to remedial gum treatment and implant surgery. The results have always been excellent. The people there are both professional and friendly.

John Doe

22:58 23 Sep 21

I came to Orion to do a consult, this was my first time coming here. I filled out the forms and waited in the waiting room for 1h. I was like okay whatever the doctor is running behind. The receptionist walks me to a room and tells me to sit so I did, and waited about 45 min. I was pretty bored because the place building doesn't have the greatest reception (Rogers), no WiFi and the TV in the room was off.The dentist comes in and asks what is the problem and I tell her. While I was explaining what I needed done she is completely ignored me.She looks at my teeth for like 30 sec and tells me exactly what I just told her. I ask her what do we need to do and she tells me she isn't a Orthodontist so I ask her then why does it say on yourwebsite that you do Orthodontist work? She said I am not an Orthodontist but I do the work, I am like okay what needs to be done?She said I needed braces and that was all, she didn't explain any further. Also, no one went over with me how much it costs etc. I waited almost 2h for a 2 min and 45 sec consult and had to pay $140. Such a waste of time and money.The receptionist seemed alright, she wasn't overly friendly but wasn't rude. This could be because she was really busy. I should also mention that the receptionist asked if I had insurance 3 times and the Doctor asked me once.

Nilo Dimagiba

15:56 11 Sep 21

Dr. Fahimay Naqvi and staff provide excellent professional service. Their dental knowledge, skills and experience are superb. Their patient care and concern, rapport, cleanliness, equipment and punctuality are also remarkable.

Alexsandra Hawkins

23:53 13 Jul 21

Dr. Naqvi takes the time to explain everything she is about to do and what your options are. She truly cares for her patients, and doesn’t just care about how much money she is making. I would recommend her to anyone I know. We need more dentists like her. Thank you Dr. Naqvi

george stewart

17:14 09 Mar 21

I cracked my tooth and they made me a new one. great team of professionals, I also needed a root canal and instead of having to go elsewhere they did it right there and then. very happy with all the work they did.

Danielle Sheppard

03:00 18 Jan 21

The receptionist is extremely friendly and nice. Their whole staff is actually. Dr. Naqvi is warm, she shows that she cares about the patient and down to earth. I brought my 9 year old daughter in who has some extra fused teeth on her fronts, she made sure that she wouldn't get made fun of for something she has no control over and was very concerned.

Corina Large

17:38 16 Dec 20

Orion Dental Scarborough in my Opinion and on a personal note is a Great Dentisry. The Staff are Caring and very Polite. I had a bad experience at a different Dental office and was leary about going into another Dental office until I went to Orion Dental Scarborough. They listen to how you feel and always check to make sure you are comfortable during your appointment. Thank you Dr Navi , Marieta and All of your Wonderful Staff. ☺

Patricia Denessidis

13:01 27 Feb 20

Orion Dental is run by the most wonderful group of Women. My dislike for the dentist was extremely high I was at the point my mouth was not in a good place the anxiety was even worse from past trips to different dentists in the city! The teams ability to be patient every step, to not judge me for feeling like a chicken to sit in the chair, to making sure I get my laughing gas and the music is turned up loud and the kindness from them all is why I continue to go and continue to work with them on a treatment plan to give me back my mouth. I am forever grateful to Orion Dental for building a great relationship with me. I tell everyone about that office everyone needs to go to them just once and you won’t look back!

V. NM

22:57 06 Feb 20

This is a professional office with highly skilled and caring staff. Excellent care!

Larry Emes

21:11 23 Jan 20

I have been a patient of Dr. Naqvi for many years now and I have always found her to be a highly skilled professional and a pleasant and caring person. I would highly recommend her.

Alison Rieger

03:11 10 Jan 20

Dr. Naqvi is extremely knowledgeable, gentle, and caring. The staff are all very friendly, yet professional. The office is modern and very inviting, with all the latest technology. Hygiene is of the utmost importance here. I highly recommend Orion Dental in Scarborough!

Clinton Duff

20:29 18 Nov 19

The staff at this location is as good as it gets.They are extremely pleasant and professional from start to finish.

Rajesh Singh

19:00 03 Oct 19

Went in for a simple cleaning, but was forced to do X-rays and Doctor's consultation. When confronted about all the unnecessary charges the Dentist came out and treated me like some charity case and told me to "get out"... They're very nice to people who splurge on all recommended treatments though. But to be fair they do good work from what I understand... and the receptionist and dental assistant who did the cleaning were very polite, professional and efficient.

Ann Timbrell

22:52 29 May 19

Top notch. Great staff . Dr. Knowledgeable, efficient gentle for the faint of heart.

KRISTY ROLLAND

05:28 09 Nov 18

I have been seeing Dr Naqvi and team since early 2007. I could have chosen a dentist closer to home, but the environment and friendly atmosphere are what keeps me coming back. Staff is warming and welcoming and always caring. always putting the patient first.

Nicole Arsenault

18:11 05 Nov 18

After many years of having anxiety surrounding going to the dentist, I have finally found a place that manages to make me feel like I am in good hands. Anytime a procedure has been needed, it has been explained to me so well and all of my questions answered, and i always walk away feeling happy. I highly recommended this clinic.

More reviews

4.4

Rosina De Chicchis

22:01 19 Aug 22

Doctor Naqvi is amazing. All of the assistants are great. I really love the vibe of this dental office and I recommend it to everyone. It's also so great to see an all female workplace. They are all fantastic women. I'm so glad I found this place.

Judy Johnston

19:29 19 Jul 22

Great experience as always when I visit Orion Dental. Dr. Naqvi and staff are very pleasant and professional.

alwyn dsouza

17:25 11 Jun 22

Orion Dental is one of best place in Milton. I am visiting this place for more than 10 years. Great services from Dr. Naqvi and the entire team.

Patricia Orr

13:03 07 Jun 22

I have seen Dr. Naqvi for a variety of dental procedures ranging from fillings, to Invisalign, Zoom whitening, and an implant. I have found Dr. Naqvi to be very knowledgeable and patient. She and her team are very friendly.

Rania

20:56 15 May 22

Went in for a cleaning & filling, my cleaning with the hygienist was fine but I didn’t have a great experience with Dr. Naqvi and her dental assistant. I appreciate being told what to expect at each step, being involved and looked after nicely. It felt like I wasn’t there and I was just a mouth that they were working on. Dr. Naqvi didn’t give me a heads up about when she’d put the needle in for freezing, she put her dental tools on my chest as she was working on my filling instead of putting them on the tray - which I disliked extremely and I’m pretty sure is not standard practice, and her assistant didn’t know any of the tools Dr. Naqvi would ask her for. Dr. Naqvi would have to stop what she’s doing to help her find the tool she needed - not sure if she’s a student or not but I found it very unprofessional for both me and Dr. Naqvi. Dr. Naqvi did a good job on the filling but I left feeling very agitated and it was an unpleasant experience overall.

Bina Q

19:38 13 May 22

Our family has been coming to this clinic since 2015 and have always been given exceptional service. Everyone including Dr Naqvi are friendly and helpful.

Hassan Hammadi

16:53 13 May 22

I always come here. The staff and surgeons are all professionals prices are reasonable and i am always able to get an appointment quickly.highly recommend!

Jaime Brown

15:34 03 May 22

The whole team is fantastic! Anytime I’ve had to change my appointment, they’ve been so kind and accommodating. And they take the time to get to know you while you’re being treated, which makes it a more personal experience. It doesn’t matter who I am dealing with, because everyone is wonderful.

Kareem Archer

14:23 08 Dec 21

My wife and I have been patients for little over 2 years, and as mentioned before the staff and Dr. Naqvi treat us like family.Going for dental appointments have never been as relaxing and calming as they are when visiting Orion Dental.

Annalissa Dupitas

14:47 26 Oct 21

The whole team in orion dental milton office are amazing. I tried my new denture today and I love it. I looks natural and finally I can smiles now. Thank you so much Dr. Navi and the associate. I will rate you 5 stars

doug Hobson

15:43 25 Oct 21

Personnel at the Orion Dental are great and always kind and helpful on how payments can be made. I recommend them highly.

Dheeraj Gawri

15:39 25 Oct 21

I am very happy with their service. I would recommend everyone use them as a dentist.

Micky Bagri

15:27 25 Oct 21

I’ve been coming here for over two years now. Amazing service and friendly team.

sunil kumar

15:14 25 Oct 21

Very professional place. Appointments are well managed. Followups are being made. Glad i am here

Mike Glavan

20:17 23 Jul 21

Hands of an angel. Great staff and so friendly. Thanks 👍😊

Zainab Naqvi

17:38 17 Jul 21

Great service! Super kind staff and gentle with your teeth

Kayla Oatway

14:58 21 Apr 21

This whole dental office and their team is amazing. I moved two hours away and still make the drive to Milton to continue services with Dr. Navi and her team. Always clean, always friendly, always professional and always great service. They are turning into family for me and I refuse to go elsewhere.

Monica Jantzi

22:24 11 Feb 21

I had an emergency with my tooth and on the recommendation from my husband I contacted Orion Dental. The staff are very welcoming and COVID-19 protocols are followed. Dr. Naqvi took the time to make sure I understood everything that needed to happen with my tooth. I'm very happy with the care and service I received. Thank you.

Tara Stacey

19:12 16 Dec 20

Dr. Naqvi and all of the staff at Orion dental are all so wonderful! They are very professional and very kind. We have been going since 2012 and have always had a positive experience!

muzamil awan

16:38 30 Nov 20

Stay away from this dentist. Dr. naqvi is very incompetent and unprofessional. A girlfriend of mine had an RCT there in the past which went wrong and my friend ended up loosing two teeth. This dentist will just rip off your insurance and nothing else. Dr. Naqvi is super rude. This dentist is hardly open couple of a days a week. Don't waste your time and money here and search for a full time professional dentist. I am sure there are a lot of good dentists in Milton area. Thanks

Kevin Garside

16:43 03 Oct 20

Hi, I just had my first visit back since COVID 19. I am happy to say the staff are still Friendly, Professional , and Funny. I was very impressed with all the COVID safety procedures. From the reception area all the way to the rooms.Temperature check, Questionnaire, Mask and Face shields. Plastic up in the individual rooms, Air Cleaners with UV lights, upgraded HVAC system..etcc.I would not hesitate to go again, or recommend them to someone. I felt very relaxed and safe. A great job as always!!Thank you,Kevin GarsidePatient.

Youstina Ayad

18:43 27 Aug 20

Dr Nancy is the best dentist ever!!! She is so professional and friendly!!!

Hudson - webvalue.agency

20:56 11 Mar 20

wonderful services, professional team. I highly recommend them.

Aidin Mooris

20:54 11 Mar 20

Wonderful Clinic. Dr. and her staff are very friendly.Highly recommend.

Peartreehouse Administration

16:50 25 Feb 20

Was referred by Opencare to this dentist, but when I got there I wanted to be sure they were not going to "upcharge" me because I was referred through Opencare, and good thing I checked- because there is a minimum amount they charge for their first visit. Which I understand, and was okay to proceed with as long as it was covered under my benefits and was not x-rays (i'm pregnant). What was unfortunate was that they were not interested in looking at what my benefit insurance (Manulife Insurance) covered and treating me according to my coverage. My benefits don't cover me for 100% of whatever a dentists wants to do and charge- nor do I even know or trust these people yet. I took it upon myself to call my Insurance provider while there, and also brought my detailed coverage- and learned that 1) they don't typically look at their clients insurance coverage before treating them.2) The dentist wanted to charge me 3 units of scaling every visit. (instead of the 2 that i'm covered for every 6 months) I don't want to have to pay an extra $70-$80 out of pocket every time I visit this dentist because they were doing things I am not covered for. Why can't they just treat me according to what i'm covered for. I have never had this problem in the best with other dentists. They simply look at what i'm covered for and pro-actively ask me for consent if they need to do something more that's not in my plan. This isn't the case with Orion Dental- 0% flexibility in this regard, the receptionist did not even try to be accommodating. If you have benefits like mine- where you are not covered 100% for everything this place might not be the place for you.

Sarah Rideout

16:04 24 Feb 20

Worst experience I’ve ever had. Had to get a cavity filled .. I left in more pain than I initially had ... also had water spraying in my face the entire time and it was so so messy..Went back to share my concerns about my tooth and the dentist proceeded to drill at my teeth without freezing me and I was obviously in a ton of discomfort ... wanted to speak to the receptionist about my experience ... the doctor could tell I was upset and hovered around until I left .. so I couldn’t speak to the front desk who it my experience .I wouldn’t ever trust this place with my teeth again.

Yvonne Brown

00:27 29 Jan 20

I find the staff congenial, helpful and very welcoming. I would recommend them to anyone who is looking for a good dentist.

Nawaz Alam

17:16 21 Sep 19

Convenient location and nice & clean clinic, staff is courteous. Accommodating with appointments and direct billing to insurance. However, there are areas of improvement in the practice Like other clinics. I would go again.

M Thunberg

12:50 04 Sep 19

I have known and been a client of Dr. Naqvi's for over 10 years now and can't say enough great things about the care I get from Orion Dental. Not only is Doc a superb dentist, she is a kind and generous human being. I've had some challenges with my teeth from neglect when I was younger but you would never know it now, as well I've had some cosmetic upgrades in the form of veneer's done that makes me proud to smile again. I don't understand the negative review on here, I'm sure it's some disgruntled man who has a problem with a woman in a position of power or it's some bot...not sure but it doesn't matter cuz Dr. Naqvi and her amazing staff are simply the best. :-)

Liz R

18:43 29 Jul 19

Needed a receptionist on duty. The office was busy with appointments and the dental staff was covering as the receptionist was off. Hygienist was nice, but I still have some coffee stains on my teeth she missed during the cleaning. She did do well to make me feel comfortable which was valued as I have dental anxiety and she was friendly. Checkout process took very long, as Dr. Fahimay Naqvi was not acquainted with the checkout/billing process (nor should she be) might have been better to have a process in place for when the receptionist is not there. Experience was fine but not sure how I feel about coming back.

Debbie Roussos

13:07 01 Jun 19

Always a warm welcome. They are super accommodating to people with young families and time constraints. Very knowledgeable and gentle. I had a problem tooth for years and after other dentists at other offices were stumped Dr. Naqvi came in and realized what the problem was after a thorough exam. I am thoroughly impressed by their care and service and I’d recommend them 100%.

Xhemile Gojnovci

18:57 31 May 19

Every time i visit this place the stuff is so perfect the place is clean and nice the team is very good in the way how they treat their patients.My 12 year old 6 year old love going there because they know they are treated in the best way most likely like a family Dr Fahimya (sorry if i spelled the name incorrectly) and the team I as your patient would prefer this dental office to everyone who would like their perfection done.

I wasn’t looking forward to looking for a new dentist

I wasn’t looking forward to looking for a new dentist

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