17 Questions to Ask When Choosing a New Dentist

Choosing a new dentist is one of the most important health decisionsyou can make for yourself and your family. Whether you've relocated to a new neighbourhood, changed insurance providers, or simply feel it's time for a fresh start, the process doesn't have to be overwhelming. The key is knowing what to ask — and what to look for — before you commit.

At Orion Dental in Scarborough and Milton, we understand that dental anxiety is common and that finding a provider who makes you feel comfortable is just as important as clinical credentials. Here are 17 practical questions to guide your search.

Getting Started: Availability & Background

1. Is the office accepting new patients?

This is the most basic starting point. Some dental offices have waiting lists, especially in high-demand areas. Call ahead or check the website before making a trip. An office that welcomes new patients quickly is a sign of good capacity and organisation.

2. What is the dentist's experience and education?

Ask about where the dentist completed their training, how long they've been practising, and whether they pursue continuing education to stay current with evolving dental techniques and technology. In Ontario, all dentists must be registered with the Royal College of Dental Surgeons of Ontario (RCDSO).

3. How long has the dentist practised at this location?

A dentist who has been at the same location for several years often indicates stability and a loyal patient base. It also means they're familiar with the community they serve, which can be a comfort when you're new to the area.

4. Do friends, family, or coworkers recommend them?

Word-of-mouth referrals remain one of the most reliable ways to find a dental provider. Ask people you trust about their experiences — personal recommendations often reveal things that online reviews cannot, such as how the office handles unexpected situations or how the staff interact with nervous patients.

5. What do online reviews say?

Google reviews, Facebook feedback, and health-specific review sites can offer useful insights. Look for patterns rather than individual comments — consistent praise for gentle care, clear communication, or short wait times is a good sign.

The Office Environment & Technology

6. Does the office appear clean and well-maintained?

A clean, organised dental office reflects the practice's commitment to infection control and patient safety. Pay attention to the waiting area, washrooms, and treatment rooms. Sterilisation procedures should be evident — instruments sealed in pouches, surfaces disinfected between patients.

7. Are credentials displayed prominently?

Look for diplomas, professional memberships, and continuing education certificates in the office. Displayed credentials indicate transparency and professional pride. You can also verify registration status online through the RCDSO.

8. Does the practice use modern technology?

Dental technology has advanced significantly. Ask whether the office uses digital X-rays (which reduce radiation exposure), intraoral cameras, and digital treatment planning. Modern tools often mean more accurate diagnoses and more comfortable procedures.

9. Does the dentist take time to educate patients?

A good dental provider explains findings, treatment options, and preventive strategies in plain language. You should feel informed and involved in decisions about your care — never rushed or pressured.

Comfort, Convenience & Staff

10. Does the dentist pursue continuing education?

Dentistry evolves constantly. A dentist who attends courses, seminars, and workshops demonstrates a commitment to staying current with treatment approaches and materials. This is especially important for services like Invisalign, dental implants, and cosmetic dentistry.

11. Do the staff make you feel welcome?

From the receptionist to the dental hygienist, every team member contributes to your experience. A friendly, empathetic team can make a significant difference — particularly if you or your children experience dental anxiety. The front desk should be helpful with scheduling, billing, and answering questions.

12. What are the office hours?

Busy schedules make it harder to keep dental appointments. Ask whether the office offers early morning, evening, or weekend hours. Flexible scheduling makes it much easier to maintain regular checkups for the whole family.

13. Is the location convenient?

Consider proximity to your home or workplace. A dental office that's easy to get to means you're less likely to cancel or postpone appointments. Check transit access and parking availability, too.

14. Is parking available?

It seems like a small detail, but free and accessible parkingcan reduce stress on appointment days — especially when you're bringing children or elderly family members.

Insurance, Emergencies & Special Services

15. Does the office accept your insurance and file claims directly?

Understanding the financial side of dental care upfront saves headaches later. Ask if the office accepts your insurance plan, whether they offer direct billing, and what payment options are available for procedures not fully covered.

16. Does the office offer sedation options?

If dental anxiety is a concern, ask about sedation options such as nitrous oxide. Knowing that comfort measures are available can make all the difference for nervous patients — and for parents whose children feel uneasy at the dentist.

17. What is the emergency protocol?

Dental emergencies happen. Ask whether the office sets aside time for same-day emergency appointments and whether an after-hours contact number is available. Knowing you can reach your dentist in a crisis provides invaluable peace of mind.

What to Look for on Your First Visit

Once you've narrowed down your options, schedule an initial consultation or comprehensive checkup. Your first visit is your best opportunity to evaluate the office in person.

Find Your Dental Home at Orion Dental

Finding the right dentist is about more than clinical skill — it's about finding a team you trust, an environment where you feel at ease, and a practice that fits your family's schedule and needs. At Orion Dental, we strive to create that experience for every patient who walks through our doors.

Ready to meet us? Schedule a visit at our Scarborough or Milton office. Book an appointment or call 416-291-0306 (Scarborough) / 905-636-9770 (Milton).